Complaint Response Timeline Tool
Create complaint deadline prompts and acknowledgement wording.
Compliance note: Professional-use tool only. Outputs are working drafts for adviser review and are not tax, legal, investment, pension, mortgage, insurance, regulatory or financial advice. Verify all figures, assumptions, deadlines and wording against current HMRC, FCA, Companies House and professional-body requirements before using with a client.
COMPLAINT RESPONSE TIMELINE Client: Client Complaint received: 21 June 2026 Summary: Client unhappy with service timing and communication. Target dates: - Acknowledge complaint by: 26 June 2026 - Internal review checkpoint: 19 July 2026 - Final response target: 16 August 2026 Acknowledgement draft: Dear Client, Thank you for raising your concerns. We take complaints seriously and will review the matter carefully. We will investigate the points raised and respond in line with our complaints process. If we need further information, we will contact you promptly. Compliance note: This timeline is a working prompt for adviser review. Check the applicable FCA DISP, SRA, professional-body or firm complaints rules before relying on deadlines or wording.